Terms & Conditions

Customers using any part of this website are bound by the following Terms & Conditions.

All prices are quoted in Euro and are inclusive of Irish VAT (23%), unless otherwise specified. Online payment will be provided in a secure environment. SafeTwist retains ownership of the goods until full payment has been made by the customer and the funds have been cleared.

Ireland Delivery Times: 3 to 5 working days.
International Delivery Times:  5 to 10 working days.

The Customer must inspect the goods within a reasonable time after their receipt and are deemed to have accepted the goods unless within 7 days after their receipt the Customer notifies SafeTwist that the goods are rejected. This does not affect the customer’s statutory rights. If no such action has been taken, SafeTwist will consider the products as being of satisfactory quality to the customer and fit for their purposes, and may not accept any reject at a later date.

The Customer must send all returns within 7 days of receipt to: SafeTwist, 150 Sallins Bridge, Sallins, Co. Kildare. Where the rejection of the goods is due to a defect or discrepancy in the order, the Customer is entitled to a full refund or replacement. The card used for the purchase will be credited with the original purchase and delivery costs. The faulty or damaged product must be returned to SafeTwist before the refund or replacement can be issued. When returning items you are advised to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.
If you have any doubt about what size you require, we recommend that you do not specify the size you require when ordering initially. Instead, simply order “SafeTwist” as you are prompted to do on our Buy Now page. We will then send you a free measuring gauge to assist you in determining the correct size. Please also refer to the measurement guidelines on our FAQ page. If you do order an incorrect size, we are happy to exchange it if it is returned in perfect condition within 7 days of receipt. However, you will be required to pay for return delivery of the correct size before we can dispatch it to you. You can pay for return delivery by clicking here.

Cancellations are only accepted before the order has been dispatched. If the order has been dispatched prior to the cancellation, the order will be considered valid and the Customer will remain liable for the full payment. Cancellations can be made by emailing [email protected].

While you are using this site, and during the ordering process, any information and data collected from you will be used solely for the purpose of processing you order and improving our service to you. We will never sell on or disclose information to any third party whatsoever. Any information passed through this website is passed through a secure connection on the internet. If a customer wishes for their information to be removed from our database, this should be requested by emailing [email protected].

The terms of use shall be governed by and construed fully in accordance with the laws of the Republic of Ireland. Any person attempting to make fraudulent credit card transactions will be prosecuted with no exception.

If you wish to complain about any matter in respect of the goods please email SafeTwist at [email protected].